Residents wondering when Aiken County’s website will get a makeover could see some major changes come this fall.
Aiken County Administrator Clay Killian said he has not seen the new website’s prototype yet, from County IT Director Johnny Walton, but knows it’s in the works.
“We pushed it back until we could get this new building up in full swing,” Killian said. “Since moving, we’re trying to concentrate on the website because, really, it’s usually the first thing people see about Aiken County.”
The site’s navigation will stay the same for the most part so as not to confuse frequent website users from navigating around the site, according to Killian.
New changes to the website will include an “At Your Request” system.
Residents can submit orders for issues, like potholes, and then those submissions will be forwarded to the appropriate department for resolution.
The County is also trying to make it easier for website users to access documents through the Register of Mesne Conveyance; so, rather than subscribing to get the documents, users can go directly to the site and click on a scanned document in the County’s archives.
The new site will even include a mobile app that residents can access through their smartphones by sending a picture and short description of an issue.
“So, say if you had an illegal dumping site in your neighborhood or a pothole, you can take a picture and send it from your phone,” Killian said. “We want to make it a bit more interactive.”
Certainly the site will look more attractive, Killian said, but the goal is to make it easier to use.
“It’s taken a while just because there’s so much information on that website,” Killian said.
“But we want to make it user friendly to keep people, if they don’t want to come all the way to our office, from traveling,” he added.
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