State needs to step up to the plate
I, too, received “Dear Taxpayer ... Your tax information was compromised.”
After negotiating Experian’s five minute rat’s maze of telephone prompts, listening to inane music, waiting for customer care, I spent another15 minutes to learn that:
• Experian’s protection cannot prevent my Social Security number from being used. They will inform me (after the fact, not in real time) that my Social Security number was used – if a credit report is pulled. Then their fraud resolution people will assist me. Not good enough.
• South Carolina has paid for one year, after which I can pay $79.95 a year or $7.95 a month, although this will be a security issue not for one year but for the rest of my life. Not good enough.
Like Gov. Haley, I have many very important things to do, but unlike the governor, I have no one else to do them for me, or to deal with the fallout from this inexcusable, embarrassing page in South Carolina’s book.
I suggest she get on the phone with Experian to truly experience the nightmare caused by the ineptitude of the people she selected and paid to prevent it. I realize the governor had her own identity compromised in the past, giving her some understanding of our situation, but the kicker here is that state employees’ mistakes caused this debacle.
The governor’s buzz word is “accountability.” I believe that, at the very least, everyone who was compromised should be compensated for time and aggravation, and that whoever is responsible for this debacle should call us and take care of changing our Social Security numbers, with all that entails, with no further expenditure of time, aggravation or money by us or our family members listed on our tax returns – who according to Experian were also compromised. (But, who in my case have yet to be contacted or informed.)
I sent substantially this same letter to the governor almost two weeks ago, but have had no response – not even a form email as a reply.
Really not good enough.