Dear Scott: I just changed hair stylists and like who I’m going to now, but I read your columns all the time, and love them. I wanted to share with you what happened, and why I started going to someone new.
The girl who does my hair never shuts up. She talks all the time about her family and problems, and doesn’t pay attention to what she is doing. She is so busy talking, that my hair is cut too short, or she runs late and I have to sit and wait. All I wanted to do was get my hair done, relax and have a little peace and quiet. I hope you print this, because I am not the only one that complains about this problem.
Dear Scott: Recently, I was having my hair colored at my favorite salon. It was an extremely busy day, and it seemed that everyone was talking a lot and working on at least three people at a time. The stylist left my color on my head for 45 minutes before it was rinsed out.
The stylist was very apologetic for being so busy, and stated that the color process stops working after a certain time, so it would and could not hurt my hair, as I sat there for all that extra time. My hair seems fine, but I wonder if this is true and if I should insist that the color be taken off in a timely manner.
Dear Scott: Do you do perms? The girl that does my hair was yack, yack, yacking it up and left me under the dryer with a perm and forgot me. I was in the back where she couldn’t see me; she left me there for 45 minutes, and my hair is all burned up.
Answer: A client recently told me of an instance where she was at the dentist and the assistant was talking the entire time about her family problems during an operation. When the assistant passed the dentist the wrong interment, he told her with a chuckle, that if she had not been talking so much, she would not have handed him the wrong tool.
One of the best things about my job is to be able to talk with so many different people. The valuable information that passes this way would surprise you. But, talking too much can inhibit performance.
Some may think that “doing hair” happens like magic, and that stylists don’t really need to think about what they are doing. Although the results can seem somewhat magical, at times, stylists do need to concentrate.
The real problem I see in all three instances is one of distraction. I don’t know of any job, other than maybe a psychiatrist, that couldn’t be done a little bit better, with a little less gab.
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